Overview

The Assistant Manager Operations & Housekeeping provides direct supervision to all full time and part time staff, specifically in the areas of housekeeping and overseeing pre and post event cleanings.

This role will pay a hourly rate of $50,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 12, 2026.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of all convention and meeting room spaces
• Oversee and supervise all full-time and part-time Operation and Housekeeping staff to complete event conversions in a timely manner. Responsible for pre and post clean checklists and following up on assignments that are handed out to ensure completion.
• Interview, select and train all full and part-time staff
• Lead/coordinate staff training and safety programs and are aware of proper safety guidelines.
• Plan, direct, coordinate, and review the work plans for Atlantic City Convention Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
• Review and understand event documents to forecast staffing, supplies and equipment needs for all events.
• Manage weekly schedules for all Housekeeping and Operations Staff
• Review and approve timecards (weekly) for all Housekeeping and Operations Staff, as well as managing temp staff sign in sheets and hours
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies. Maintains departmental equipment; notify Operations Manager when repairs are needed.
• Build a relationship with vendors and contractors
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality
• Perform other duties as assigned

Qualifications

• Degree in Facility Management or related field experience preferred.
• High School Diploma (or equivalent) required.
• Minimum 2-3+ years of experience in facility operations supervision or with comparable increasing responsibility in an arena, stadium, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
• Previous experience working with unions.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
• Self-motivated with excellent organizational skills.
• Must be comfortable multi-tasking and working in a fast-paced environment. 
• Familiarity of OSHA requirements.
• Strong interpersonal skills necessary, including excellent verbal and written communication skills.
• Possess valid forklift certification or have the willingness to acquire.
• Working knowledge of scrubbers, sweepers and forklifts.
• Must be available to work nights, days, weekends and holidays. 
• Ability to work independently and as part of a team.