The Box Office Associate supports ticket sales operations on game days by delivering courteous, professional, and fan-focused customer service. This seasonal, part-time role assists fans with ticket purchases, event information, and stadium policies while helping create a welcoming and positive game-day experience.
This position requires flexibility and availability to work evenings, weekends, and holidays based on event schedules.
Compensation: $15 per hour
ESSENTIAL DUTIES:
- Provide a friendly, professional, and welcoming experience for all fans.
- Assist customers with ticket purchases in person and over the phone using the ticketing system.
- Answer questions related to ticket availability, pricing, seating options, and stadium policies.
- Troubleshoot ticketing issues such as reprints, exchanges, and account updates.
- Resolve customer concerns efficiently and escalate issues when appropriate.
- Provide information regarding current and upcoming matches and events.
- Maintain knowledge of stadium policies, procedures, and event operations.
- Perform other related duties as assigned.
- Other duties and projects as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Must be at least 18 years of age.
- Prior experience in customer service, ticketing, or box office operations preferred.
- Basic computer skills; ticketing system training will be provided.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong communication and interpersonal skills.
- Employment with the Club is contingent upon the successful completion of a pre-employment background check, where applicable and in accordance with applicable laws.
- All candidates must be legally authorized to work in the United States at the time of hire.
PHYSICAL REQUIREMENTS:
Ability to stand, sit, walk, bend, kneel, reach, and perform repetitive motions for up to 8 hours per shift.
Ability to work in moderate to very loud environments.
Ability to clearly communicate in person and by telephone.
SCHEDULE:
This is a part-time, hourly, seasonal position requiring availability on evenings, weekends, and holidays between March and November. Schedules will vary based on event needs.
The information in this job description is not exhaustive of all the duties and responsibilities, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job. At the discretion of management, duties and responsibilities may change at any time due to reasonable accommodation or other business needs.
Soccer Holdings, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, class, religion, country of origin, political belief, disability, age, gender identity, sexual orientation, protected veteran status, or any other factor protected by law.
