What we're looking for:
You take gratification in making guests happy
You often catch yourself smiling for no reason
You take pride in seeing your teammates succeed
You seek opportunities to advance your skills
You perform at your best, cause that’s the only way you know how, and you can make it look easy
We'd like to know about:
Your most recent café experience and the service you received
What you get out of being a barista or cashier
What does the word “hospitality” mean to you?
What point of sales systems you are comfortable with
A time where you wish you would have communicated better
Your favorite colleague so far in your career: peer, boss or direct report
Key Responsibilities:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Vim and Victor.
Maintains a calm demeanor during periods of high volume or unusual events to keep area operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the best environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Follows Vim and Victor operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Maintains regular and punctual attendance
Supporting the safety of all members, guests and employees.
Qualifications:
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
Available to perform many different tasks within the store during each shift
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.
